TERMS OF SERVICE

Effective date: August 18, 2025

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Definitions

"Service" means the Mayl AI platform and related services that automatically label incoming emails for organization and generate email draft responses using artificial intelligence.
"Content" means any text, data, or materials processed through the Service.
"Personal Data" means information relating to an identified or identifiable individual.
"User Content" means any content, documents, contracts, or materials you upload, submit, or provide to the Service.

AI-GENERATED CONTENT WARNING Mayl AI creates draft emails using artificial intelligence. These drafts are suggestions only and may contain errors or incorrect information. You MUST review, edit if needed, and approve all drafts before sending. You are solely responsible for all emails you send, regardless of whether they were initially drafted by our AI. Never send an email without reading it first.

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A. WHO WE ARE Mayl AI ("Mayl," "we," "our") is a software service operated by My People Know Inc., a Canadian corporation incorporated in Ontario, with its registered office at 100 King Street West, Suite 5700, Toronto, Ontario, Canada, M5X 1C7. By creating a Mayl account or using the Service, you ("you," "your," "User") agree to the terms below.

You must be at least 18 years old to use Mayl, as detailed in our Privacy Policy. By creating an account, you confirm you are at least 18 years old.

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‍B. THE LICENSE We grant you a revocable, non-transferable license to access Mayl solely for your own business or creative activities.

All intellectual-property rights in Mayl remain ours. Nothing here transfers ownership of our code, brand, or models. You may not copy, resell, reverse-engineer, or use Mayl to build a competing product.

You retain ownership of any User Content and AI-generated outputs you create using Mayl, including AI-generated email drafts.

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C. YOUR RESPONSIBILITIES & INDEMNIFICATION

Your Responsibilities. You agree to:
- Provide accurate registration information and keep it current.
- Use Mayl only for lawful purposes; do not transmit malware, harassing content, or infringing material.
- Keep your Google credentials secure and notify us promptly of any unauthorized access.
- Comply with all laws that apply to your emails, including consent for any recording or data you upload.
- Review and approve all AI-generated drafts before sending. You acknowledge that you are fully responsible for the content of any emails you send.
- Ensure any User Content you upload does not infringe upon third-party intellectual property rights.
Indemnification by You. You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses arising from your misuse of the Service, your violation of these Terms, or any User Content you choose to send.
Indemnification by Mayl AI. We agree to indemnify and hold you harmless from any third-party claims, damages, losses, and expenses arising from a claim that the Mayl AI Service itself infringes upon a third-party’s Canadian or U.S. patent, copyright, or trademark. This obligation does not apply to claims arising from: (i) User Content; (ii) your combination of our Service with other products or services not provided by us; or (iii) your use of the Service in violation of these Terms.

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D. OUR SERVICE PROMISE We aim for continuous availability but occasional downtime (maintenance, internet issues) may occur. We use Google Cloud Platform with encrypted at-rest storage using Google Cloud's default AES-256 encryption; select sensitive profile fields are additionally encrypted via Cloud KMS. The Service is currently in Beta. Features may change, and certain functionality may be updated based on user feedback. Email bodies are processed in memory for labeling and drafting then immediately discarded—we never store raw message bodies. Machine-learning results can be imperfect. We do not promise higher revenue, flawless labels, or error-free output; always review drafts before sending.

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E. DATA PRACTICES Mayl acts as a Data Processor; you remain the Data Controller for your Personal Data. We follow Google's "Limited Use" policy and never use your email data to train any models. Full details appear in our Privacy Policy and the Data Processing Summary in Schedule A.

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F. FEES & BILLING If you choose a paid plan, prices and billing intervals are shown on our Pricing page. All fees are in USD, charged in advance, and are non-refundable except where required by law. You may cancel your subscription at any time through your account dashboard. We will give at least 30 days' notice of price changes.

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G. WARRANTIES & DISCLAIMERS MAYL IS PROVIDED "AS IS." EXCEPT AS REQUIRED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

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H. LIMITATION OF LIABILITY To the fullest extent permitted by law, our total liability arising out of these Terms is limited to the greater of (i) USD $10,000 or (ii) the total fees you paid to us in the twelve months before the claim arose. We are not liable for indirect, incidental, or consequential damages.

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‍I. TERMINATION You may close your account at any time. We may terminate or suspend access (a) for material breach, (b) if Google revokes required API permissions, or (c) with 30 days' notice for any reason. Upon termination, we will delete or anonymize stored data within 30 days except where law requires retention.

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J. FORCE MAJEURE We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including third-party API unavailability, AI/ML model outages, or major internet infrastructure failures.

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K. SECURITY INCIDENTS We will notify affected users of any security breach involving their Personal Data within 72 hours of discovery where required by law.

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L. PRIVACY RIGHTS Your privacy rights are detailed in our Privacy Policy. Depending on your location, you may have rights under GDPR, CCPA, or PIPEDA. To exercise these rights, contact legal@mayl.ai.

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M. COMPLIANCE & EXPORT CONTROLS You agree to comply with all applicable export control laws. The Service may not be used in countries subject to comprehensive sanctions or by individuals on restricted party lists.

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N. CHANGES TO THESE TERMS We may update these Terms by posting a revised version and emailing the address on file 30 days before changes take effect. Continued use after that date constitutes acceptance.

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O. GOVERNING LAW & DISPUTE RESOLUTION

Governing Law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.
Dispute Resolution. Any dispute arising out of or in connection with these Terms shall be resolved as follows:
- Informal Negotiation: The parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration.
- Binding Arbitration: If informal negotiation is unsuccessful, the dispute shall be finally and exclusively resolved by binding arbitration conducted in Toronto, Ontario, under the rules of the ADR Institute of Canada. The arbitration will be conducted by a single arbitrator, and the proceedings will be confidential.
- Exceptions: Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Toronto, Ontario, to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, or patents.

‍P. CONTACT For questions about these Terms, email legal@mayl.ai.

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Schedule A – Data Processing Summary (This is a summary for convenience. The full, legally binding Data Processing Addendum is available at mayl.ai/dpa)

Purpose: To provide intelligent email labeling, AI-powered draft generation, and contract analysis.
Data We Process: Email metadata, OAuth tokens, label mappings, derived user personas, draft metadata, in-memory contract content, domain risk levels, optional encrypted profile details.
What We Don't Store: Email message bodies, contract content, email attachments, contact lists, calendar data.
Storage Location: Google Cloud Platform (United States).
Sub-processors: Google Cloud Platform, Perplexity AI, Stripe.